bLink App: Featuring Bluetooth Beacon Notification Technology

Our bLink email and text appointment reminders application is still in the process creating our bLink App; but it’s coming soon. The bLink App will provide your patient’s mobile device an appointment reminders notification, financial transaction notification, and patient education notifications. This will allow you to uniquely communicate with your patients more efficiently with a branded bLink App from Solutions by Design. Patients will be able to download your branded App free from your website to their phone to receive notifications on their mobile device.

New Special Feature on the bLink App: Featuring Bluetooth beacon Notification Technology

At Solutions by Design, we’re always ahead of the trends when it comes to software and technology. Introducing bLink Beacon Technology, a highly advanced feature that automatically detects when each of your patients arrives for their appointment at your office. Once your patient enters your office, a text with any desired message specific to any appointment type is sent to them. This new technology allows bLink App to understand the patients location and automatically send custom text message notifications. This is a great solution for any office.

Give us a call to now at 800-888-4084 and ask us about our newest bLink promotions.

How to navigate the Video section of bLink PRO

 The video section allows you to select the videos that correspond to the way you practice. All of the available videos are preloaded for your practice. You can preview any of the videos by clicking on the Play button next to each description.

You can remove any of the videos from your video library by simply clicking the Remove button at the right hand side of each video description. Don’t worry, that video is not gone forever. If you change your mind and wish to add it back to your practice’s library, click on the Add/Remove Videos button at the top of the section. You will see the complete list of videos with your currently selected videos highlighted in blue.

To add a video back, click on the small box located to the left of the video image and scroll all the way to the bottom of the page to Save.

There are 3 tabs for videos:

• Care and Use refers to videos on the care and use of specific appliances.
• Compliance videos demonstrate to the patient how to comply with the clinical guidelines.
•  Procedure videos provide treatment animations for a variety braces types, removable appliances, fixed appliances, extraction and surgical cases.

Videos are utilized in 2 different ways: On Demand or playing videos one at a time in the office, and Patient Education Emails, as automated email distribution.

bLink Doctor Portal

On Demand allows you to call up any of our educational videos instantly through your Doctor Portal for patient chair-side presentation. You also have the option of emailing the video home for the patient by clicking the Email button. A new screen will open. Start typing in the patient’s last name and the program will begin listing patients. Select from the drop down which patient and it will automatically list emails you have on file for that patient. You can then type in a subject and message to accompany the video and then click Send. The patient will have a message waiting for them when they arrive home. Auto-event distribution of Patient Education Videos bLink Pro can be synchronized with your practice management software applications to pre-schedule the automatic distribution of patient educational videos as the patient progresses through treatment. You can select videos that correspond with each appointment type and designate the desired timetable for the distribution.

This auto-event distribution is called Patient Education Emails and includes the following features:

• Synchronize each appointment type with corresponding educational videos
• Preset the timing for the email distribution of each message up to 30 days prior to the appointment or 30 days after
• Customize an email message including any pertinent information based on the appointment type

Look for us at The Forum 2016!

 



 

Look for Solutions By Design this week at The Forum 2016 in Ranco Palos Verdes, CA! Stop by booth #11 to learn more about our latest products such as Checkin4Charity.com, and learn more about our current promotions. We can't wait to see you there!

 

bLink January 2016 News

Ask your SBD representative how blink fits into your communications Eco-System! 

bLink 2.0 is in the works.

There is a lot of development going on here these days.  bLink 2.0 is a major undertaking that will add a significant amount of new features to its functionality.

The long awaited Newsletters and Survey feature will provide our users with the tools necessary to allow our users to send Newsletter to Existing/ Active Patients as well as all “Patients of Record”.

This month we are pushing out a new feature that will allow you to automatically send a “Request for Review” email. This specific email can be synced to any appointment “type”.  Based upon the appointment types designated in your PMS.  The same functionality applies here as it does to your Montage Board Reviewer functionality. Reviews once completed and submitted go to ANDI.  Once ion ANDI you can accept them and respond with a request to post.  From there your patients can post reviews about your practice to popular review sites such as Yelp and Google Reviews.

Create your Own Email Types:

This new feature will allow you to add and delete any of the email opportunities in bLink.  Want to add an email specific to “How are you Feeling” to be sent right after the bonding appointment? Want to add an SBD video on how to deal with any possible pain…you can set up your emails with your own message with your designated attachments.

Here is a list of the most requested features for bLink 2.0

1. Newsletter


2. Message Center communication linked up to Doctor/Patient emails


3. Text Message being able to confirm


4. Mass Email fixes, additional features, and improvements


5. Combining/consolidating multiple appointment reminders that go out within a single day


6. Notification settings automatically update when emails/cell numbers are change within clients Management Software


7. bLink fixing RP and P link as long as it is correct from client Management Software


8. Control over which reminders go out (reminders by appointment types)

 

Other bLink news includes:

We added the Automated Reviewer email to blink

We also enhanced the Reviewer feature in Montage so the “Review that the patient wrote goes into the email that asks them to post; it can also be ported to the website.

ALL OF THESE AND MUCH, MUCH MORE ARE INCLUDED IN THE NEW 2.0 UPGRADE CURRENTLY IN THE WORK.