Many of our SEO clients have heard us tell them that when it comes to local searches it’s all about location and relevance. This subject usually arises when a client calls or emails because their business isn’t showing up in the “local pack” search results. (The “local pack” is the portion near the top of the search results that shows a map with up to three local businesses). They often wonder why a new business with no reviews is showing up on the map and listings and they aren’t.
The local pack has generated a lot of discussion recently as SEO experts try to figure out how Google arrives at their results. It doesn’t appear to be based on reviews since some of the listings won’t show any. It also doesn’t appear to be the age of the business. After careful analysis, it now appears that proximity is the top factor in this determination. Since more people now search on their mobile phones than on computers, Google places more importance on providing them with relevant, location-based results.
Let’s say that you’re out shopping and it’s getting close to noon. You’re hungry and in the mood for Mexican food, so you do a quick search on your phone for “Mexican restaurants”. The results you get will show the local pack with a map and up to three listings. You’ll notice that they are the closest Mexican restaurants based on your current location. In the meantime, your spouse is on the other side of town and uses their phone to search for Mexican restaurants. Their local pack results will show the restaurants closest to them.
What does this mean for your business? It can be a bit frustrating to know that someone across town is searching for a business and your competitors are showing up instead of you. Your business may be listed on the first page, below the local pack, but many people will naturally gravitate towards the local pack before scanning the page for more results. No amount of SEO work will force your business to show up in the local pack regardless of where the searcher is located.
Although Google includes a link in the local pack for “more results”, that’s little consolation to a business that’s hoping their SEO efforts are paying off. They may be at the very top of the organic listings, right below the local pack, but they want to get noticed right away. Unfortunately, in a mobile-centric environment, it’s all about proximity now, and it looks like it will be that way for at least the near future.
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